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Returns policy

Did you not like the products you ordered? No problem, in our shop you have 14 days to withdraw from the contract.

How to make a return in just a few, simple steps?

  1. You have 14 days to notify us of your withdrawal, i.e. your wish to return the products you have purchased. You can inform us of this in any way you choose, such as.
    a. In writing to the following address: M&Z sp. z o.o. (YUPI), ul. Chwaszczyńska 131B, 81-571 Gdynia, Poland;
    b. in electronic form to the address: hey@yupi.pl;
  2. Within 14 days of informing us of the return, send the returned goods at your expense to the address: M&Z sp. z o.o. (YUPI), ul. Chwaszczyńska 131B, 81-571 Gdynia, Poland. Attach the return form to the parcel. Remember to pack the goods in a safe way to protect them from damage in transit. We will be pleased if you use the original product protection.
  3. We will refund your money within 14 days of your cancellation. We may withhold the refund until we have received the product or proof of return from you.
  4. Products sold in sealed packaging are not refundable if they have been unsealed by the customer. A return may also be refused by Us if it is found that the products have not been stored as recommended which has affected their properties.

If you have any questions, please write to us: hey@yupi.pl - we will certainly help you.